openforbusinessCoronavirus update: Our practice has mechanisms to protect our patients and staff while we continue to provide healthcare services. We have moved all patients to telehealth (phone or video) consultations, except where we have previously confirmed the requirement for an in-person physical examination or wound care. Only emergency surgery is being conducted in hospitals for the foreseeable future, in keeping with Government directives. We continue to hold in-person consultations for physical examinations and procedures such as skin biopsies. 

Due to the change in circumstances we will be closed on Fridays until further notice. If our practice is unable to physically open for business in the weeks or months ahead we will communicate this to existing scheduled patients via email and SMS (please do not attempt to reply other than with Y or N to an SMS, as the automated system does not facilitate this). Incoming telephone calls and receipt of voicemail messages may be temporarily affected by such a change. We will use this website banner to update you on changes to our practice in the weeks and months ahead. Thank you for your understanding as our entire community works through these unprecedented and rapidly evolving times together (last updated: 4 April 2020).

Your Initial Telehealth Consultation

Written by jill@jilltomlinson.com on .

We appreciate that your time is valuable. We endeavour to run as close to schedule as possible and to provide you with all the information you require to make informed decisions about your treatment. Please help us to do this by providing us with your medical history, preparing a list of any questions and bringing any x-rays or other results and scans that are relevant to your condition. Please also ensure that you check in to the virtual waiting room via your computer or device (or alternatively are available to answer your phone, if you elect to have a telephone consultation) five minutes prior to your appointment.

We ask all patients to submit the following 3 forms before the initial appointment. If you have any questions about the forms, please ask. 

Do I need a referral?

Yes, a referral from your GP is required to book most new patient appointments, and if you are to claim part of the cost of your consultation and surgery from Medicare. Medicare rebates are not available for cosmetic surgery.

How much will it cost for the initial consultation?

Our initial standard consultation fee is $300; this fee is payable on the day for all patients including Workcover and TAC patients. The fee is subject to a Medicare rebate of $75.05 with your doctor's referral. Cosmetic consultations are not eligible for a Medicare rebate. If you have a Workcover or TAC claim number you will be able to receive a reimbursement of approximately two thirds of the consultation cost from Workcover or TAC. Payment is expected on the day of the consultation; if you do not pay on the day of the consultation you will incur an additional 10% administrative fee. 

At the time of publishing (29 March 2020) this consultation fee is not eligible for a Medicare rebate of $75.05 with your doctor's referral as Medicare rebates are not eligible on telehealth consultations unless they are bulk-billed, and we are not a bulk-billing clinic. However, the Medicare status of telehealth consultations has rapidly changed in the last fortnight and where a Medicare rebate is applicable at the time of your consultation this will be applied (and this website will be updated as changes occur). If you have a Workcover or TAC claim number you may be able to receive a reimbursement of some of the consultation cost from Workcover or TAC; again this is dependent on how the Medicare eligibility situation evolves in the coming days and weeks. Payment is expected on the day of the consultation; if you do not pay on the day of the consultation you will incur an additional 10% administrative fee. 

Long consultations are charged at $400. This includes consultations for labiaplasty, breast surgery and cosmetic surgery. As these consultations require an examination we are not currently accepting bookings for long consultations. 

What if I can’t make my appointment and need to change or cancel?

For standard appointments we require that you provide one business day notice by phone or email if you will not be able to be present via phone or videoconference for your scheduled appointment. Appointments that are cancelled or rescheduled with less than 24 hours notice will attract a full consultation fee of $300. If you are late for your appointment this will reduce the amount of time that you will have to see your surgeon, which may make it necessary for you to schedule an additional appointment - so please make sure you are checked in to the virtual waiting room on your computer or device at the time of your appointment, or alternatively have your phone line open and ready to accept our call.

For long appointments we require that you provide 5 business days notice by phone or email if you will not be able to attend your scheduled appointment. Appointments that are cancelled or rescheduled with less than 5 business days notice will attract a full consultation fee. If you are late for your appointment this will reduce the amount of time that you will have to see Dr Tomlinson, which may make it necessary for you to schedule an additional appointment - so please allow sufficient time to travel to your appointment and to find parking. 

What should I send through prior to my appointment?

We require that you send us your GP's referral before we can book you an appointment. Please also send through:

  • The three forms above - Patient Registration, Privacy Consent and Photography consent; this will include your Medicare or Veterans' Affairs card number and expiry, and any health insurance details (private health, Workcover or TAC claim number and date)
  • Details of all relevant x-rays, scans, nerve studies and other test results
  • A list of your medications if these do not fit within the space provided on the Patient Registration form
  • If you are having a telephone or video consultation, please provide photographs of any relevant area. 

Website Disclaimer

This website is authored by Dr Jillian Tomlinson, a fully qualified plastic, reconstructive and hand surgeon who practices in Melbourne, Australia. This website aims to inform patients and health professionals about hand surgery, illness prevention and the practice philosophy of Dr Jill Tomlinson. This website's content is designed to complement, not replace, the relationship between a patient and his/her own doctor. The information is not intended to replace the advice of a health professional. This website does not host or receive funding from advertising or from the display of commercial content.